Shipping policy

DELIVERY & FREIGHT

Standish strives for the timely delivery of your goods. In many cases, Standish is dependent upon vendors and freight carriers to produce and deliver our products in good condition and in a timely manner. In the unfortunate event that your shipment is delayed, Standish is not liable for any damages, monetary or otherwise, due to production delays, freight delays, re-routing or freight damages. All sales are FOB Giddings, TX. Freight Charges DO NOT INCLUDE LIFT GATE OR INSIDE DELIVERY unless otherwise noted and paid for. Purchaser must have the required manpower to remove the freight from the truck. Purchaser is responsible for any additional freight charges due to purchaser’s request at the time of delivery. At the time quoted even up to the time paid, carrier’s may change the cost of the freight. Should freight fees charged by the carrier differ from that what was quoted or even paid, Purchaser will be responsible for the increased rate. Standish may invoice this amount even after delivery of the product. Please contact Standish for other delivery options and the fees associated with them.

Purchaser’s Delay in Shipping Orders not allowed to ship within 10 days of original ship date will incur additional storage charges. Should purchaser delay the shipment so that it does not ship in the current year, purchaser will be responsible for the property tax associated with the order.

Agreement to Inspect & Report Damage All items are shipped in brand new and working condition. It is possible for items to be damaged during shipping, the purchaser is required to do a detailed inspection of boxes and goods upon delivery. Any damage must be reported to Standish immediately (888) 234-0542 or hello@standishsalongoods.com) but in no event later than 48 hours. Use the packing slip as a reference. All damages or the appearance of damage on the packaging MUST be noted on the delivery driver's paperwork prior to signing for the order. In the event damage occurs during shipping or delivery, replacement goods cannot be ordered without notation of damages on the shipping documents. Take pictures of the damages, including the packaging and product so that your claim can be processed. NMFC regulations allow only 4 days to report concealed damage to the carrier, so you must report any damage promptly. Failure to timely AND properly report damage, may result in additional fees to purchaser for replacement and freight costs. Standish is not responsible for any damages not TIMELY AND PROPERLY reported.

Missing Items Standish strives to ship complete orders, but if a component or accessory is missing from your order, contact Standish and we will ship the missing item to you. Standish strongly encourages the Purchaser at the time of delivery or within 48 hours to fully inspect items to ensure that all parts and components are present. Standish is not responsible for any additional fees a Purchaser may incur due to missing components. In no event will Standish be responsible for any labor costs or any expedited shipping fees.