Refund policy

RETURNS/ REFUNDS/EXCHANGES
Warranty Returns - If the warranty applies only defective parts will be replaced. Labor costs are not covered. All defective merchandise must be returned to receive warranty credit. All freight costs on warranty issues that occur within 30 days of delivery will be the responsibility of Standish in both directions. After 30 days of delivery, the purchaser is responsible for the freight to return the defective products for the remainder of the first year. After the first year, purchaser is responsible for all freight (both to and from). Warranty applies only to original purchaser and is not transferable. Pictures may be required as evidence of the defective part.

Should purchaser have to return an item or component that is still under warranty, Standish will send a Call Tag with an RMA (Return Merchandise Authorization) reference number. Purchaser must reference the RMA reference number on the outside of the box prior to returning. The items must be received back to Standish within 45 days of the receipt of the RMA to receive credit. No credit will be issued after 45 days.

Non-Warranty Product Returns - Non warranty products must be returned within 30 days of delivery. Standish must receive the product in un-used and new condition and in its original packaging. Purchaser is responsible for freight. A 30% fee for processing and restocking will be charged for all returns. This amount will be deducted from the refund. An RMA Number is REQUIRED for all returns. Before shipping the product, contact Standish at 888-234-0542, to receive your RMA number. Please note that Millwork, Custom and Non-Stock items are not returnable and not refundable.

Exchange. Purchaser is responsible all freight charges if an exchange is requested due to purchaser’s mistake. Prior to shipping the new product, purchaser is required to pay for the exchanged item. Upon Standish’s receipt of the returned item in good condition, purchaser will be refunded the amount paid for the replacement. Processing and restocking fees may apply. Please note that Millwork, Custom and Non-Stock items are not returnable and not refundable.

If purchaser requests an exchange of equipment due to Standish’s mistake, Standish will pay for the freight charges associated with the return. Purchaser is still required to pay for the new equipment, until Standish receives the returned product in new condition. At that time the payment will be refunded. Non-Stock Orders are Non-Returnable/ Non-Refundable. Non-Stock goods are defined as goods not stored in the Standish distribution center. Non-Stock goods are not returnable and nonrefundable.

MILLWORK, CUSTOM PRODUCED GOODS OR SPECIAL ORDER ITEMS-Non-Returnable/Non-Refundable
 The typical timeline to manufacture custom goods is 8 weeks upon APPROVAL SIGNATURE receipt.
Eight (8) weeks is an estimated time because many factors outside of Standish’s control may affect the timeline.
Upon placing a custom order, purchaser acknowledges and represents that all line drawings, dimensions, color selections, laminates etc.…have been reviewed and approved.
Millwork, Special Order Items or Custom Goods cannot be changed or canceled after 5 business days.
Changes to orders “in-process” may incur additional charges.
Deposits are non-refundable once material purchasing and production have begun.

TERMINATION
Standish reserves the right to terminate any PO or contract at any time and for any reason. Should Standish terminate a PO or contract for its own benefit and not due to an act or omission of purchaser, Standish will promptly refund any monies purchaser has paid. Standish is not liable for any damages, monetary or otherwise, due to termination of any PO.