Frequently Asked Questions

Got Questions? We've Got Answers!

Can I Change or Cancel My Order After It Has Been Placed?

We know things can change! If you need to change or cancel your order, reach out to our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that we can't guarantee changes or cancellations once an order has been placed. Feel free to send us an email, call us, or complete the form on our contact us page!

Do You Sell Used or Refurbished Equipment?

Nope, we don't sell used or refurbished salon equipment! At Standish, we LOVE offering you only the best of the best – brand new, top-quality StandishStuff that you'll fall head over heels for! Why settle for anything less?

Do You Offer Any Financing For Your Salon Equipment?

The simple answer is YES. We definitely offer salon equipment financing.

In fact, we have a couple options that will work for anyone interested in financing. The first one is for stylists and salon owners who are willing and able to wait for their salon equipment. We call this option “Low Price Lock Down.” Here’s how it works:
・We work with you to create your desired custom salon furniture package at a discounted price.
・You pay 40% down to lock in the promotion price.
・We work with you to come up with a payment plan that best works for your budget.
Once you make your final payment, we ship you your salon equipment!

The benefits of this financing options are:
・No interest charges
・No credit charges

This is best for salon owners who can wait for their equipment.

 If you need your salon furniture right way, this next option might be best for you. The second option is to apply for financing through our finance brokers. Here’s how it works:
・We create a custom package for you.
・You fill out the application our broker provides.
・Within 2 business day, you’ll know if you’ve been approved.
・As soon as your first payment clears, we ship you your items!

 The benefits of this financing option are:
・Quick delivery
・Fast approval times
・Long term payment plans

I hope this has help you understand our finance options a little better. You can get started today by reaching out to your team or visit our financing page for more information We’ll be in touch with you shortly to talk to you about the next steps!

What Is Shop Pay?

Shop Pay is a convenient payment option that enhances your shopping experience by securely storing your payment and shipping information. With your details saved, you can enjoy a faster, more streamlined checkout process, making your future purchases as simple as a few clicks. You can also earn rewards with every purchase in the form of Shop Cash. To learn more, click here

What Is Shop Pay Installments?

Shop Pay Installments is a flexible payment option that allows you to split your purchase into manageable payments over time. When available, Shop Pay Installments is a great option to help you maximize your budget for orders between 50 USD and 20,000 USD.

Depending on your purchase amount, there are two ways that you can pay for your order in installments

- For orders between 50 USD to 999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments. There are no additional charges, interest rates, or late fees for this option, and your credit score isn't affected.

2 - For orders between 150 USD to 20,000 USD, you can split your purchase into monthly installment payments. While there are no late fees for monthly installment payments, your order is subject to interest fees. Your credit score isn't affected when you apply, but it can change if you don't make your payments on time.

After you make your first payment at checkout, you'll be charged either biweekly or monthly, depending on the installment payment option you choose. You'll be reminded by email and SMS text (if applicable) before each payment is charged to your card.

To pay for an order using Shop Pay Installments, the following eligibility criteria apply:

・You need to have a United States billing address and be signed up for Shop Pay. 
・Your order needs to be between 50 USD and 20,000 USD, including shipping and taxes.
・For orders split into four bi-weekly payments, you need to pay with a credit card or debit card.
・For orders paid for in monthly installment payments, you can only pay with a debit card.

For further questions about Shop Pay Installments, please visit the Shop help center here

What Is Snap Fiancing?

Snap Finance provides fast, flexible financing solutions, allowing you to buy now and pay later with easy payment plans. With quick approval processes, you can access up to $5,000 in financing. Learn more at Snap Finance and if you're interested in using Snap Financing for your purchase, contact our team.

Can I See, Touch, And Feel The Equipment Before Purchase?

Of course. Our 10,000 sqft showroom in Giddings, TX serves the purpose of making shopping for your new salon, spa, or barbershop furniture stress-free! Come visit us in Giddings, Texas for the largest showroom in the USA for affordable imported and American-made items and try out the furniture for yourself! We're located just 1 hour from Austin and 1.5 hours from Houston. Also, don't forget to ask about our fly-and-buy program! Click here to schedule your showroom appointment!

How Safe Is It To Shop With Standish?

So, how safe is it to shop online with Standish? We’ve meticulously taken all of the right steps to help make sure that your information is protected on our site. See the graphics in the footer and checkout? Those are there to help make sure that you know we’ve partnered with companies like Norton, BuySafe, and TRUSTe. Our site also uses SSL certificate and is PCI Security Council Compliant, guaranteeing a hyper-secure connection to protect your most sensitive data. All of this is in place to make sure we can focus on our top priority, which is delivering high-quality salon furniture to you!

Do You Offer Free Shipping?

No, while we don't offer free shipping, it's because we want to keep our StandishStuff prices as low as possible! We believe in clarity and fairness – so no hidden cost! By not including shipping in the item cost, we maintain transparency and affordability, ensuring you pay only for what you truly LOVE – our awesome stuff!

When Can I Expect To Recieve My Products After Purchase?

Typically it takes about 7-10 business days for your products to get to you. Keep in mind that, that excludes weekends, so it probably will take about 2 weeks for your products to get to you. We can’t always predict delays from shipping delays and manufacturers so please bear with us if your products arrive outside of that 7-10 business day timeframe. Our custom products can take between 8-12 weeks depending on our production time. We will let you know the expected ship date when you purchase your stuff with us. If you have any questions about shipping or product timelines, please don't hesitate to reach our to our team.

Do You Ship Outside Of The United States?

We currently do not ship internationally or outside the United States. However, we are dedicated to providing high-quality solutions and exceptional service to our clients within the U.S. If you have any questions or need further assistance, please don't hesitate to reach out.

Do You Ship To Hawaii and/or Alaska?

Absolutely, we do! We want to make sure everyone located in the US can fall in LOVE with our amazing stuff – and that includes our friends outside the continental United States in Hawaii and Alaska!

Where Are Your Products Manufactured?

Here at Standish, we have products manufactured both in the US and overseas. We do this so we can provide you with products at a variety of price points, with the same great design, which also meets our high-quality standards that our discerning clients expect. Did you know that many of our items produced overseas are actually designed locally in the United States at our Central Texas manufacturing facility in Giddings, TX.

How Should I Recieve My Order If It Comes Via Freight?

It’s very important that you open your products within 3 days of receiving them, so if there’s any damage we can report it to the shipping or freight company. We’re kind of working on their schedule, so it’s very important that you open them within 3 days of receiving your products.

On the day that you receive your freight, be sure to inspect the packages for any signs of obvious damage.

These could be…
・Punctured sides
・Smashed insides
・Any sounds of broken glass

You just want to make sure that if there are any signs of damage on the outside of your package, that you open your package and inspect the product inside to make sure it’s not damaged. If the items are damaged, you’ll want to make a note on the delivery receipt and return the package to the driver. Then, you’ll call the freight company, let them know that you refused the package, and then give us a call, because we want to get you a new replacement item out as soon as possible!

If you receive your products without any damage, then YAY, that’s EXACTLY what’s supposed to happen! The only thing that you’ll want to check, is to make sure that the number of boxes you received matches the number of boxes on the delivery receipt. If thats’ the case, go ahead and sign with confidence and send the driver on his way.

I Want To Swap Out The Bases On My Salon Chair, How Can I Do It?

Swapping out the base on your chair is a breeze! Just follow the steps below!

1 - Find a good partner
2 - Make sure the chair is locked by pulling up slightly on the foot pump
3 - Step on the base to hold it in place while you’re lifting up
4 - Grab onto either side and rock gently back and forth while you lift up on it to pull it off. Sometimes, it can be a little sticky, so if you have trouble getting it off, check our website for additional tips or give us a call
5 - Now, when you have your new base, you just put the chair down in the hole and line up the pin so it goes all the way down
6 - Just sit in it to lock it in place and you’re done!

I Still Have Some Unanswered Questions, Who Can I Ask?

Got more questions? We've got you covered! Feel free to visit our contact us page, shoot us an email, or give us a call. At Standish, we LOVE helping you find the perfect StandishStuff for your salon, spa, or barbershop! 💜💚 Don't hesitate to reach out – we're here to make sure you fall in love with our amazing equipment!

Would You Rather Visit Us In-Person?

Come Visit Our Showroom!

Address: 1402 Co Rd 208, Giddings, TX 78942
One hour drive from the Austin–Bergstrom International Airport

Hours: 8am - 4pm Monday through Friday
Flexible hours available with appointment

Schedule Your Showroom Appointment