ABOUT SHIPPING
At Standish, we want to make your delivery process as painless as possible! With freight shipping costs only increasing we aim to provide the lowest rates possible. That's why we use reliable shipping companies and offer a wide variety of shipping methods to get your furniture to you safe and sound! Many of our orders arrive to you in 10-14 business days from the date of purchase, unless it's a custom item. In that case, you will need to contact us regarding your delivery timeframe. The typical timeline to manufacture custom goods is 8 weeks upon approval receipt. Eight (8) weeks is an estimated time because many factors outside of Kaemark’s control may affect the timeline. Upon placing an order, purchaser acknowledges and represents that all line drawings, dimensions, color selections, laminates etc.…have been reviewed and approved. Millwork, Special Order Items or Custom Goods cannot be changed or canceled after 5 business days. Changes to orders “in-process” may incur additional charges. Deposits are non-refundable once material purchasing and production have begun.
*Rates are calculated based on several dimensional factors: Commercial vs Residential, the total number of pallets vs weight and height and total distance traveled. While we can do nothing to lower what the 3rd party freight carriers are charging, we are happy to negotiate based on your total spend and always be on the look-out for special monthly promotions that offer free shipping. we often cover the freight with a special offer in the monthly promotion.
All standard shipments include lift gate and are delivered curbside. Curbside delivery service provides delivery of your items to the curb at the end of your driveway. This service does not include inside delivery or set up/assembly of your items. If inside delivery is a service you will need for your delivery please ask one of our sales associates about the additional shipping fee for this service. You may also want to inquire as to installation costs.
Please ensure that you or the person responsible for accepting your freight delivery follow these steps to protect your rights and the rights of your new equipment: PLEASE READ
- On arrival, immediately inspect the shipment for obvious signs of damage; this could include smashed sides, punctures, the sound of broken glass, etc. This is your right no matter what the driver says, and you must inspect the goods before signing the delivery receipt. Don't sign anything unless you've carefully checked the outside of the boxes to ensure the shipment is not damaged.
- NEVER WAIVE YOUR SIGNATURE ON ANY DELIVERY. If you waive your right to inspect the delivery and then sign upon arrival and the items happen to be damaged, you forfeit all product warranties and Standish cannot cover those costs.
- If you notice any obvious damage, open the packages while the driver is still there and check the products for damage. If there is product damage, refuse the damaged box. Call the freight company, provide your delivery receipt number and report the damage. Then take photos and call us. We've got you covered.
- Compare the actual number of boxes to the number listed on the delivery receipt. Again, don't sign unless everything is in order.
- Sign the delivery receipt if there is no damage and the counts are correct. If there are any discrepancies or you have any issues, immediately call our customer service department before signing or allowing the driver to leave. We'll straighten them out.
- Please open and inspect all packages within 1 day of delivery because any hidden damage must be reported immediately*. We can help with any issues if you give us a call!