Chair is all it promised. Arrived safely. great service. It is, however a Beast! It's hard to get close enough to my clients because the back is so thick, wide, and comfy. Great for the clients ( lots of "comfy, fancy" comments), hard on the stylists back. It takes up more room than a standard chair. I'm working harder with this chair in my spacious home salon. It goes up higher than a standard chair but doesn't go down as low. ( Hard on arms). I'm sorry to say I don't think its worth the loveliness for what it's costing my body. Sad face. Also the foot pump is so close to the bottom of the chair it's hard to find unless I look. Who's got time for that?